Questions, answered.

Everything you need to know before — and after — you enroll.

What happens if a class is cancelled?: On the rare occasion a live session is cancelled, we reschedule it — either to a makeup date or added on to the end of your cohort — so you still get all 24 live classes.
What if I miss a live session?: These are live classes, so there's no recording to catch up on. Every class's worksheets stay in your cohort's Google Drive folder, so you can see what was covered. If you'd still like to go over the material, you can book a private session with your tutor.
How is attendance tracked, and how does it affect refunds?: Your tutor marks attendance after each session. The only thing it affects is eligibility for the 2-Class Satisfaction Guarantee (below).
What is your refund policy? (2-Class Satisfaction Guarantee): Attend both of your first two live classes. If it isn't the right fit, email us at support@albanianvoice.com within 48 hours of the second class — you'll get a full refund, guaranteed.
Can I pause or transfer my enrollment?: Cohorts run on a fixed schedule and can't be paused for individual students. If you expect to miss several sessions, contact us; in some cases we can arrange a transfer to a future cohort.
Do you offer private sessions?: Yes. One-on-one sessions are $30 for 1 hour or $45 for 1.5 hours, available to any logged-in account holder — whether or not you're currently enrolled in a cohort.